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How long do insurance companies have to respond to home claims?

On Behalf of | Feb 15, 2024 | Insurance Law |

If you are a homeowner in Nevada facing property damage or loss, understanding the legal requirements and deadlines for home insurance claims is crucial. Nevada law, governed by the Nevada Administrative Code and the Nevada Revised Statutes, outlines specific guidelines that insurance companies must adhere to in processing claims.

Acknowledgment and instructions

Here is a breakdown of the legal requirements for home insurance claims in Nevada. First, is the acknowledgment and instructions. Insurance companies have 20 working days to acknowledge a claim, sending policyholders necessary instructions and paperwork, including proof of loss forms.

Claim decision

After receiving completed proof of loss forms, insurers must make a decision within 30 working days. The decision, whether accepting or denying the claim, must be provided in writing, citing policy provisions, conditions or exclusions.

Claim payment

Once a claim is accepted, insurers have 30 working days to pay the agreed-upon amount. In case of arbitration, the determined amount must also be paid within this timeframe, or interest accrues from the due date until payment.

What about the investigation?

If additional investigation time is needed, insurers must notify policyholders within 30 working days of receiving proof of loss forms, explaining the delay and providing an expected decision date. Importantly, this delay cannot compromise policyholder rights under the policy or the statute of limitations.

Insurance agents

Insurers may use agents to handle claims but must report all claims promptly and adhere to the insurer’s instructions. Unfair practices in settling claims, as outlined by Nevada law, are strictly prohibited. These include misrepresenting facts, failing to respond promptly to policyholder communications and attempting to settle claims for less than what is reasonably due.

Protect your rights

To protect your rights and secure a fair settlement understand coverage, exclusions, deductibles, limits and endorsements. Notify your insurer promptly after a loss, cooperating with investigations. Keep detailed evidence like photos, videos, receipts, etc. to support your claim. Complete and submit proof of loss forms accurately, retaining copies. Maintain regular communication with your insurer, documenting all correspondence. And, negotiate with insurers in good faith, providing necessary documentation. Understanding your rights and responsibilities, coupled with diligent documentation and communication, can enhance the likelihood of a fair and timely settlement.

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